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Guide to Selling Using Fixed Price & Auction Selling Formats

Solution

Selling Formats

Why Sell in Fixed Price / Auction Format

Delivery Zones

Payment Methods

Delivery Methods Available Now

Managing Order

 

Selling Formats

Classifieds

The default listing format on ibay is Classifieds. If you want to keep things simple and list the item as classified ad, select this format. Visitors will see your listing and contact you on phone or messaging to arrange terms of trade, delivery and payment.  You will have to select Duration, enter Price and Quantity.

Auction

With Auction, buyer can bid on your items. When you select Auction as a Selling Format in Add Listing, you will see the below fields to be filled.

Auction Duration:  number of days you want to run the auction
Opening Bid: opening bid amount. You can also leave this at 0
Min. allowed bid increment: minimum bid increment when placing bids
Reserve Price:   Price to which bids must reach in order for the bid to be a winning bid. If no bids meet the reserve price, the auction will close with no winning bidder.

Buy Now Price:                 If you enter a price here, buyers can use Buy Now feature to place an order for thisitem. If left blank, Buy Now won’t be shown for this listing.

Fixed Price

With Fixed Price you can allow buyers to use Buy Now to place orders.  The Quantity you enter will be used to keep track of available stock. When you select Fixed Price as a Selling Format in Add Listing, you will see the below fields to be filled.

 

With Auction and Fixed Price Selling Formats, you will be required to enter Delivery Methods, Payment Methods and Return Policy.

To add Delivery Methods for the item, select a Delivery Method and applicable Delivery Zone/s, enter a Rate and click Add.  The Rate you enter is per Item.  You cannot select a Delivery Method for a Delivery Zone for which ibay Admin has not enabled that Delivery Method. See Delivery Methods below for a list of Delivery Methods and supported islands.

See Delivery Zones  below for help of creating Delivery Zones.

Tick the Payment Methods buyer can use to pay for this item. If you have selected Payments Methods in “Accepted Payment Methods” (under My Selling Activities menu), those methods will be automatically selected. You can still Edit them here. If ibay Admin has enabled surcharges on Payment Methods, you can state the additional fixed charge and % charge buyers have to pay if they select the Payment Method.

 

Returns Policy tells potential buyers how and whether you handle returns.

 

Why Use Fixed Price  / Auction Selling Formats

Orders placed through Auction & Fixed Price enables Buyers and Sellers to rate and provide feedback about each other. If you want to build your seller profile and reputation, this is the recommended Selling Format.

Delivery Zones

As a Seller, you can create upto four Delivery Zones to meet your requirement. Generally, a Delivery Zone is a group of islands to which you have a Delivery Method at the same price. One island cannot be in more than one Delivery Zone.  Please refer to Delivery Zones and Available Islands for the list of Delivery Methothds, Islands and more info.

 

Creating a Delivery Zone

Click Delivery Zones under My Selling Activities menu.  Enter a Delivery Zone name and click Add New.

Click Click to Edit/View to add island for that location. Add the required islands to the Zone and click Done when finished.

 

Example  on Creating Delivery Zone

Let’s say you are a Seller in Male’. You can deliver to any location in Male. In this case you can create a Delivery Zone called “My Island” and add Male to it.

When adding a product, you can enabe:

  • “Delivery by Seller” delivery method to “My Island” zone.

 This will allow:

  1. Buyers from Male to add Delivery by Seller delivery method when ordering that product.

Now, let’s say there are 10 islands to where FastPost is available (FastPost is not yet a Delivery Method on ibay). You can create a second Zone with these 10 islands, say “Other Island – by Post”.

When adding a product, you can enable:

  • “Delivery by Seller” delivery method to “My Island” zone
  • FastPost delivery method to “Other Island – by Post” and “My Island” (since “My Island” is also supported by FastPost).

 This will allow:

  1. Buyers from Male to add “Delivery by Seller” or FastPost delivery method when ordering the product.
  2. Buyer from islands in “Other Island – by Post”  to select FastPost as a delivery method when ordering the product.

Lastly, you can create a Zone called “Rest of Country” that includes all the other islands.  When adding a product, you can enable:

  • “Delivery by Seller” delivery method to “My Island”
  • FastPost delivery method to “Other Island – by Post” and “My Island” (since My Island is also supported by FastPost).
  •  “Buyer to Pickup” delivery method for zones “My Island”, “Other Island – by Post” and “Rest of Country”.

This will allow:

  1. Buyers from Male to add “Delivery by Seller”, FastPost or “Buyer to Pickup” delivery method when ordering the product.
  2. Buyer from islands in “Other Island – by Post”  to select FastPost or “Buyer to Pickup” delivery method when ordering the product.
  3. Buyer from all other islands to select only “Buyer to Pickup” delivery method when ordering the product.

 At the moment we have two Delivery Methods: Buyer to Pickup (buyer has to come to the Seller tp pickup the goods) and Doorstep Delivery by Seller (Seller will delivery the goods to the Buyer's address).

 

Payment Methods

Go to Accepted Payment Methods under My Selling Activities menu. Tick those methods you prefer. The selected methods will automatically be selected when you add Auction and Fixed Price listings. You can still select other methods at the time of adding a listing even if you have not ticked them under Accepted Payment Methods.

 

The Fixed Surcharge is a fixed amount that is added to the Order total if the Payment Method is slected by buyer at the time of checkout. The Surcharge (%) is applied on the total for the item. You can only apply surcharges on Payment Methods enabled by ibay Admin to add surcharges.

At the moment, there are two Payment Methods, Cash on Delivery and Bank Transfer / Deposit. If a Buyer selects Bank Transfer / Deposit as Payment Method, you will need to provide your bank details to the Buyer.

 

Delivery Methods Available Now

The following delivery methods are currently defined on ibay for Sellers to enable for their products. We will be adding additional Delivery Methods later.

  • Buyer to Pickup
  • Doorstep Delivery by Seller
  • Maldivian Cargo

Please refer to Delivery Zones and Available Islands for the list of Delivery Methothds and supported islands.

When adding a listing, you will not be able to add a Delivery Method to a zone that has an island not supported by the Delivery Method.

 

Managing Orders

An Order is created:

  • when an Auction ends with a sucessful bid. The Order is created automatically on behalf of the Buyer
  • When a Buyer uses Buy Now to place an Order

The process for Orders created through Buy Now is shown below:

For Orders coming through Auction win, Buyer will need to Update Delivery/Payment Methods before you Accept.


Once an order has been placed or created for an item, it will appear under My Selling Activities >> My Sales. There will be a tab for each of the above actions required from you.

The Orders pending your action are shown under My Sales >> Pending My Action tab. Awaiting Action from Buyer shows Order for which Buyer has to take some actions. Your Actions will be notified to Buyer by Email and Private Messaging. Buyer Actions will be notified to you similarly.

Accept : This shows orders pending your acceptance. Once order has been placed by buyer, you would need to Accept it or Deline.

Confirm Payment Receipt: This Action is required for manual payments. Once a buyer has paid, you will be required to confirm it has been received. For Online Payment Methods, this is automatic.

Deliver : Once payment is received, Deliver action is required to mark the item as been Delivered. There is an option to print a Delivery Note, if needed.

Whenever you take any of the actions above, you will be asked to enter remarks/notes. This will be visible to the Buyer and we recommend you entering remarks that are relevant so that order can be tracked easily.

Give Feedback:  You can provide the Feedback about the Buyer. You can also use the Feedback menu under My ibay.

 

 
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Article details
Article ID: 30
Category: Selling
Date added: 3-Jun-2012 00:33:25
Views: 3313
Rating (Votes): Article rated 3.2/5.0 (86)

 
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